Customer service
Shipping & returns
Everything you need to know about the shipping, tracking and return of your orders.
Last updated: September 10, 2026
Shipping
Free shipping on orders over €50 to metropolitan France. Below €50, delivery costs are calculated and shown at checkout. Orders are prepared within 24 to 48 working hours and delivered, on average, within 2 to 4 working days.
Order tracking
As soon as your order is dispatched, you will receive a confirmation email with a tracking number. You can track your parcel at any time from your My account area.
Returns & exchanges
Free returns within 30 days of receipt. Items must be unworn, unwashed and have their original tags attached. A prepaid return label is provided.
Refund
Once your return has been received and checked, the refund is issued within a maximum of 14 days to the payment method used for the order.