Terms and Conditions of Sale

These Terms define the rights and obligations of the parties in the context of the online sale of WE WOMEN clothing and accessories. They apply to all orders placed on the site, to the exclusion of any other terms. The Seller reserves the right to modify them at any time; the Terms applicable are those in force on the date of the order.

The products offered are those shown on the site, subject to availability. Photographs and descriptions are as accurate as possible but cannot guarantee a perfect likeness, particularly with regard to colours. The essential characteristics of each product are shown on its product page.

Prices are indicated in euros, all taxes included (VAT included), excluding delivery costs stated before the order is validated. The Seller reserves the right to modify its prices at any time, provided that the product is invoiced on the basis of the price in force at the time of validation of the order.

The Customer selects their items, checks their cart details, enters their delivery information and then confirms their order after accepting these Terms. The sale is deemed concluded upon confirmation of the order, evidenced by a summary email. The Seller reserves the right to cancel any order in the event of a payment dispute or suspected fraud.

Payment is made online by credit card via our provider Stripe, in a secure environment (SSL/TLS encryption). Card data is never collected or stored by the Seller. The order is only processed after payment confirmation.

Deliveries are made to metropolitan France, Belgium and Luxembourg. Delivery costs amount to €8 and are free for any order of €50 or more. Indicative lead times are specified when ordering. Risk is transferred to the Customer upon handover of the parcel. In the event of delay, the Customer may, under the conditions of article L.216-6 of the French Consumer Code, cancel the order.

In accordance with articles L.221-18 et seq. of the French Consumer Code, the Customer has fourteen (14) days from receipt of the products to exercise their right of withdrawal, without having to justify their decision. To do so, they notify their decision by means of an unambiguous statement (letter or email to [TO COMPLETE: email]) or by using the standard withdrawal form. Return costs remain borne by the Customer, unless otherwise stated.

Beyond the legal 14-day right of withdrawal, WE WOMEN commercially offers a 30-day return period. Items must be returned new, unworn, with their tags. The refund is made within a maximum of fourteen (14) days following recovery of the products or proof of their dispatch, by the same payment method used for the order.

Regardless of any commercial guarantee, the Customer benefits from the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 to 1648 of the French Civil Code). Under the legal guarantee of conformity, the Customer has two years from delivery of the goods and may choose between repair and replacement, subject to the cost conditions provided for by law.

The Seller's liability cannot be incurred in the event of a failure resulting from a case of force majeure or the unforeseeable and insurmountable act of a third party. The Seller cannot be held liable for damage resulting from misuse of the products.

The Customer's personal data is processed in accordance with our privacy policy. In the event of a dispute, the Customer should first contact the Seller to seek an amicable solution. Failing that, they may refer free of charge to the consumer mediator [TO COMPLETE: name and contact details of the mediator] or to the European online dispute resolution platform (https://ec.europa.eu/consumers/odr). These Terms are governed by French law.